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Provider Portal

Provider Portal Instructions

Step 1: Go to the ProviderWebsite and Begin the Registration Process

https://secure.healthx.com/firstcarolina_provider

To create an account, click on “Click here to sign up”.

  • Review and agree the website License Agreement by clicking Next
  • Enter your first and last name
  • Enter the provider NPI and TIN
  • Click on Add Provider

To add multiple NPI numbers to the same TIN

  • Complete the above process
  • Next you will have an option of entering another NPI and TIN.
  • Click on Add Provider
  • Repeat the process until all have been added
  • Click Next when you are finished to advance to the next screen.

Step 1

Step 2: Create Login Information

After the provider information is successfully validated, enter the username and email address being used for this account.

The username must have at least three characters and begin with a letter. It can contain letters, numbers, and any of these specialcharacters: .-@

The password must have at least eight characters up to 30 characters, and can contain letters, numbers, and any of these special characters: _.!#$%&*@~^\?/+. Password must contain one number and one letter.

In case you forget your password for the user account, select the three security questions and enter a unique answer to each question. These questions must be successfully answered in order to retrieve your password in the future.

To complete the sign-up process, click on Next. Thenyouwill have the opportunity to confirm yourpersonal information and user account. If youclick on Cancel, youwill be returned to the login page. If you click on Previous, youwill be returned to the Validation step.

Step 2

Step 3: Registration Complete

When the username and password are created, confirmation that registration was completed is displayed. Before you can continue, you will need to review the information displayed.Once that is done the account setup is complete and you can proceed to the portal.